A CRM Administrator for Revenue Operations acts as the bridge between the CRM system and the people who use it, ensuring its smooth operation, user adoption, and alignment with the organization's overall goals.
What We Can Offer:
- Competitive Salary
- 20 Paid Time Off with 5 convertible to cash at the end of the year
- HMO (with 2 dependents - co paid)
- Group Life and Accident Insurance
- Other exciting monetary allowances
- Great team, culture, and environment and tons of opportunity for career growth
Work Schedule: Night Shift
Work Type: Remote/Hybrid
Position To Fill: Two
What You'll Do:
CRM Management and Maintenance:
- Support the day-to-day operations of the HubSpot CRM platform.
- Ensure data integrity, hygiene, and security within the CRM.
- Perform regular system audits and prepare for CRM upgrades and releases.
System Configuration and Customization
- Customize CRM fields, page layouts, record types, reports, and dashboards.
- Develop and implement workflows, validation rules, and automation processes to enhance productivity.
- Manage integrations with other tools and platforms (e.g., marketing automation, ERP systems).
User Support and Training
- Provide tier-1 support for CRM issues and escalate complex problems as needed.
- Develop and deliver training sessions and materials for new and existing users.
- Create and maintain user documentation and best practice guidelines.
Data Management and Reporting
- Design and implement data management processes, including data imports, data cleansing, and data de-duplication.
- Generate and distribute regular and ad-hoc reports and dashboards to support business decision-making.
- Monitor and analyze CRM data to identify trends, insights, and opportunities for process improvement.
Collaboration and Communication
- Partner with sales, marketing, customer success, and IT teams to align CRM functionality with business needs.
- Act as a liaison between end-users and technical teams to resolve issues and implement enhancements.
- Stay updated on CRM best practices and emerging trends to recommend new tools and technologies.
What You Need To Qualify:
- Bachelor’s degree in Marketing, Business, Information Technology, or related field.
- With at least 1+ year experience as a HubSpot Administrator or similar role.
- Strong understanding of marketing automation, lead generation and CRM best practices.
- Proficiency in managing integrations between HubSpot and other platforms.
- Experience with Data Analytics and Reporting tools.
- Excellent problem-solving skills and ability to manage multiple projects simultaneously.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Relevant certifications (e.g., HubSpot Marketing Software Certification, HubSpot Sales Software Certification, HubSpot Service Hub Software Certification) are a plus.
Preferred Skills:
- Experience with CRM configuration and customization.
- Familiarity with HubSpot Marketing Platform and their integration with CRM.
- Understanding of RevOps principles and experience supporting sales, marketing, and customer success teams.