Job Summary
The Client Success Coordinator is a versatile role that bridges the gap between account management, customer support, and new business development. This individual will be responsible for maintaining and growing relationships with existing clients, providing exceptional support to resolve issues, and identifying opportunities to upsell and secure new business. The ideal candidate is proactive, customer-focused, and adept at balancing strategic thinking with hands-on execution.
What We Can Offer:
- Competitive Salary
- 20 Paid Time Off with 5 convertible to cash at the end of the year
- HMO (with 2 dependents - co paid)
- Group Life and Accident Insurance
- Other exciting monetary allowances
- Great team, culture, and environment and tons of opportunity for career growth
Work Schedule: Night
Work Type: Hybrid
Position To Fill: Four
What You'll Do:
Account Management
- Serve as the primary point of contact for assigned client accounts, ensuring satisfaction and retention.
- Build connections with clients by understanding their goals and aligning solutions to meet their needs.
- Regularly review account performance and posting activity to provide clients with insights and recommendations for improvement.
- Develop and execute account plans to grow client engagement and revenue.
Customer Support
- Address and resolve client inquiries and issues promptly, maintaining a high level of professionalism and empathy.
- Collaborate with internal teams to troubleshoot and resolve technical or service-related issues.
- Document client interactions and resolutions to ensure transparency and continuous improvement.
- Provide training or onboarding support to help clients maximize the value of our products and services.
New Business Development
- Identify opportunities to upsell or cross-sell additional products and services to existing clients.
- Collaborate with the sales team to generate leads and secure new business from prospects.
- Conduct client presentations and demonstrations to showcase the value of our solutions.
- Track and report on sales and upsell activity, providing insights to improve performance.
What You Need to Qualify:
- Experience: 3-5 years in account management, customer support, sales, or a related field.
- Education: Bachelor’s degree in business, marketing, or a related discipline preferred.
- Strong interpersonal and communication skills, both written and verbal.
- Proven ability to manage multiple accounts and tasks simultaneously.
- Sales acumen with a track record of meeting or exceeding targets.
- Analytical thinking and problem-solving skills.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and customer support platforms.
Preferred Qualifications
- Experience in recruitment technology, recruiting, HR, SaaS, or similar.
- Knowledge of customer success methodologies and strategies.
Key Attributes
- Customer-focused mindset with a passion for helping clients succeed.
- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Adaptable and able to thrive in a fast-paced, dynamic environment.
- Results-driven, with a commitment to achieving goals and driving growth.