We are seeking a dedicated and knowledgeable Customer Success Specialist to join our team. The successful candidate will provide comprehensive support through Email and LiveChat, focusing on addressing complex inquiries in depth and ensuring the highest level of customer satisfaction. This role requires a proactive approach to problem-solving and a commitment to meeting performance metrics.
What We Can Offer:
- Competitive Salary
- 20 Paid Time Off with 5 convertible to cash at the end of the year
- HMO (with 2 dependents - co paid)
- Group Life and Accident Insurance
- Other exciting monetary allowances
- Great team, culture, and environment and tons of opportunity for career growth
Work Schedule: (Day/Night)
Work Type: Hybrid
Position To Fill: Four
What You'll Do:
- Provide comprehensive coverage and support to clients, both internal and external, through LiveChat or endorsed tickets, addressing specific and complex issues in the Customer Support and Technical Support pipeline.
- Coordinate with the Product Teams within JIRA to facilitate information exchange and adhere to the Customer Incident Management Process and its Service Level Agreements (SLAs).
- Assist in the primary tasks of Level 1 representatives.
- Achieve individual and team performance metrics as established by the department.
What You Need to Qualify:
- 1-2 years of Customer Representative experience (preferred).
- Mid to advanced technical knowledge.
- Excellent written and oral communication skills.
- Strong time management and organizational skills.
- High attention to detail.
- Exceptional customer service skills.
- Adaptable and able to handle changing tasks.
- Strong problem-solving and critical thinking abilities.